Return and Refund Policy

Your rights under Australian Consumer Law

• Under Australian Consumer Law, you are entitled to a remedy such as repair, replacement, or refund if a product is faulty, defective, or not as described, or does not meet consumer guarantees. These rights cannot be excluded.

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Change of mind purchases

• The Tina Greer Project (TTGP) does not offer refunds for change of mind purchases.

• Customers wishing to return a product for reasons other than a fault or misdescription must cover the cost of returning the item.

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Faulty or misdescribed products

• If a product is faulty, defective, or not as described, please contact TTGP at thetinagreerproject@gmail.com as soon as you become aware of the issue.

• TTGP will provide a reasonable remedy which may include repair, replacement, or refund. In these cases, TTGP will cover the cost of return shipping.

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Notification timeframe

• Customers must notify TTGP within 14 days after delivery if there is a problem with the product.​

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How to request a return

• Email TTGP at thetinagreerproject@gmail.com with your order number, date of purchase, description of the issue, and photos if relevant.

TTGP will aim to respond within 3 business days with instructions on how to proceed.